Traditional Shared Services will be Dead in the Coming Decade
Most of the shared services over the past couple of decades have survived primarily on incremental rather than transformational strategies. These strategies have mainly focused on increasing efficiencies, timeliness and…
Transformations in Shared Services
Most of the functional and shared services leaders in mid-to-large corporates across the globe are facing an existential problem. On one side, most of the organizations have a sub-optimized shared…
New Future Roles in Shared Services Organizational Architecture
We are living in unprecedented times. The world is rapidly changing around us. What was considered impossible even a couple of decades back is now a big part of our…
Process Governance: 5 tips to maximize Effectiveness
Process Governance: 5 tips to maximize Effectiveness In a large number of organizations, process governance remains ineffective and processes and functions are largely managed on personal interpretation or with a basic…
Is it time to shun vanity metrics in operational environment
Is it time to shun vanity metrics in operational environment If you’ve ever worked in a shared services environment, you’re likely to be familiar with ‘vanity metrics’. Vanity metrics can…