There is a massive chasm between an average shared services leader vis-a-vis a high-performance shared services leader.
A high-performance leader is:
- Industry recognized
- Well respected
- Has opinions
- And several others
A large number of leaders in the shared services face constraints to go beyond functional and operational responsibilities. One of the reasons is a lack of awareness of the precise skills required to be a high-performance leader.
We conducted hundreds of hours of discussions, received input from seasoned and recognized practitioners including Fortune-500 companies, and delved into several industry insights journals and practices to come up with a list of attributes for a high-performance shared services leader.
Based on the attributes, we have created a 1-page self-scoring assessment that we have shared in this post.
The idea is that you can self-assess or assess your team, can quickly identify the gaps, and can take immediate action.
High-performance is not genetic but a virtue that every human being must develop.