Designing Future Ready
Global Business Services
Re-inventing GBS Organizations
from a Back-Office Cost Center to
a Digital Business Partner Service
Book an Appointment
Introducing
A 5-Element Principle to Reconfigure your
Organization Structure and Operating Model
and Create Digital Business Partner Services
C
Competing
Values
Oriented
O
Operating Model
Globally
Optimized
R
Reconfigured
Organization &
People Structure
E™
Exponential Technology
&
Digital Tools
-
Directed by Value Drivers
Skills, Costs, Location, Technology -
Organizational Commitments
Continuity of transactional support but creating new focus on business enabling role -
Organization Constraints
Designed with constraints in mind -
Aspirations
Driven by future aspiration of innovation and agility -
Transformation
Big-Bang vs Incremental, New Culture, Change Resistance
-
Based on model developed by Kim S. Cameron and Robert E. Quinn
Based on two Competing Values
Internal vs External Orientation
Stability vs Flexibility -
Shared Services are usually in “Red” Hierarchy box
Command-and-Control construct
Focused on Efficiency and Timeliness
Idea of stable operations -
Aspirations
Innovation needs “Create” competing value
Flexible departmental culture best suited for “Compete” -
Transformation
Split Operating Model for different competing value services
-
Deconstruct existing shared services based on competing values
-
Continue Traditional Shared Services
Transactional and Administrative
Primarily back-office centered -
Create Data-enabled services
Big Analytics and Market Intelligence based on external data
Combine internal and external data for Predictive Analytics -
Innovation Culture
Separate business-techno unit for experiments (Shared Services as a Collaborator) -
Collaboration
Strategic Outsourcing to create competitive edge
SaaS Partnerships for scalability
-
Rethinking the entire organization structure across the globe
CXO’s office, Regional, Local, Global Centers, Shared Services, Outsourced Services, Center of Expertise (CoE), Strategic Partnerships -
Future Skills
Scarcity, Localization, Strategic Partnerships -
Global Constructs
CXO’s office, Global Virtual Teams, Strategy Teams, CoE, Global Central Teams -
Regional
Strategic Project Roll-Outs, Compliance and Audit, STaLL (Statutory, Tax, Legal, Language) and Competitive Edge -
Business Partnership
Strategic Business Enabling, Business Escalation, Interventions
-
Foster Collaboration
Multi-functional Enabling Tools for collaboration -
Artificial Intelligence Enabled
Leverage AI-Enabled Tools wherever relevant especially for Big Data Mining including market intelligence and analytics -
Internet-of-Things
Developing Deep Insights through IoT devices about consumers and businesses -
Cloud-Computing
For flexibility, scalability, and global collaboration -
Culture of Experiment
Encourage and Incentivize employees
Digital Business
Partnership Advantages
✓ Easy creation of new services to enable marketing and sales organization through analytics and market intelligence
✓ Rapid emerging technology and tools adoption to create competitive edge with AI, IoT, Blockchain and VR
✓ Independent unit to foster innovation for superior UX/CX (User Experience /Customer Experience) through experiments and fast-fail tests
✓ Open lucrative opportunities for collaboration with strategic partners on SaaS and Digital Platforms
GBS Leader Growth
✓ Developing deep understanding of sales and marketing dynamics
✓ Ability to leverage tools and technology to address relevant and meaningful business problems
✓ Insights on customer and user behavior, comprehension of buyer levers
✓ From a back-office cost-center custodian to a true business partner
Products & Programs
- 2-hour Video Conference
- Half-Day Virtual Workshop
- 2-day SCORE Design Workshop (in-person)
- 2-month Immersive Design Program (hybrid)
Includes:
✓ Walk through the framework
✓ Create awareness about various elements
✓ Kick-starter to get your team thinking
✓ Group Discussion
Includes:
✓ Walk through the framework
✓ Create awareness about various elements
✓ Instructor-led training
✓ 2 x 1-hour sessions
✓ 2 x 30 mins exercises
✓ 1 diagnostic discussion
Day 1
✓ SCORE Framework Introduction
✓ Strategy Future Stage Design Workshop
✓ Competing Values Workshop
✓ Operating Model Workshop
✓ People and Organization Design Workshop
Day 2
✓ Enabling Tools Workshop
✓ Implementation Blueprint
✓ Navigating Organizational Constraints
✓ Conceptualizing New Services and Organization Model
Stage 1
✓ Diagnostics Data Collection 2-3 weeks
Stage 2
✓ Strategic Assessment 2-3 weeks
✓ 2-Day SCORE Workshop
Stage 3
✓ Implementation Design Blueprint 1-2 weeks
